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Privacy & GDPR Compliance Policy

 
Last Updated:03/01/2026  Business Name: Peacock Studio 

 

1. Introduction

We are committed to protecting the privacy and security of our customers’ personal data. This policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and local data protection laws.

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2. Information We Collect

We collect only the minimum amount of data necessary to provide our services. This includes:

  • Contact Information: Name, email address, and mailing address. Tel no-only if no other option

  • Transaction Data: Details about payments and services/products purchased.

  • Booking Information: Dates of visits, party/event details, and number of guests.

  • Visual Data: CCTV footage (for security) and photographs (only with explicit consent for social media).

  • Digital Data: IP addresses and cookies when you visit our website.

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3. How We Use Your Data

We use your information under the following legal bases:

  • Contractual Necessity: To manage bookings, process payments, and notify you when your pottery is fired and ready for collection.

  • Legitimate Interests: To improve our studio services and maintain security.

  • Consent: To send you newsletters, special offers, or post photos of your finished work on our social media channels.

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4. Data Retention

  • Collection Records: We keep your contact info securely on our system. We retain the data for a period of 6months before disposal.

  • Marketing: We retain your data for marketing until you "unsubscribe."

  • Financial Records: We hold transaction data for [ 3 years] to comply with tax and accounting laws.

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5. Sharing Your Data

We do not sell your data. We only share information with third-party service providers who help us run our business, such as:

  • Payment Processors: (e.g., Square, Stripe, or PayPal)

  • Booking Systems: (e.g., Peek, Acuity, or Checkfront)

  • Email Marketing: (e.g., Mailchimp or Constant Contact)

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6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access the data we hold about you.

  • The right to rectification (correcting any errors).

  • The right to erasure (the "right to be forgotten").

  • The right to withdraw consent at any time (e.g., unsubscribing from emails).

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7. Security Measures

We implement technical and organizational measures to protect your data, including password-protected booking systems and secure storage for physical collection logs. Our studio premises may be monitored by CCTV for the safety of our staff and customers.

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8. Contact Us

For any questions regarding this policy or to exercise your data rights, please contact our Data Protection Lead:

  • Name: Alessio Fava

  • Email: info@peacockstudio.co.uk

  • Address: Peacock Studio, 1 Oaktree Business Park, Philip Ford Way, Wymondham, NR18 9AQ

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